Introduction
SwiftOrbit Logistics respects your privacy and is committed to handling customer information responsibly. This Privacy Policy explains how we collect, use, protect, and manage information submitted through our website, contact forms, quotation requests, and communication channels.
By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide when contacting us, requesting a quote, or using our website.
This may include:
- Full name
- Company name
- Phone number
- Email address
- Shipment details
- Origin and destination details
- Cargo type, weight, and package information
- Uploaded documents
- Website usage information
How We Use Information
We use the information collected to:
- Respond to inquiries
- Prepare quotations
- Coordinate logistics services
- Communicate with customers
- Review shipment requirements
- Improve our website and customer experience
- Provide service-related updates and support
We do not use customer information for purposes unrelated to our services unless required by law or agreed by the customer.
Uploaded Documents
Customers may submit documents such as invoices, packing lists, cargo photos, transport documents, or other supporting files.
These documents are used only to review shipment requirements, prepare quotations, support customs-clearance coordination, or provide logistics-related assistance.
Customers should avoid submitting unnecessary personal or sensitive information unless it is required for the requested service.
Third-Party Services
Our website may use trusted third-party tools to support website operations.
These may include:
- Hosting provider
- Email service provider
- Analytics tools
- Maps provider
- Website form provider
- Communication platforms such as WhatsApp or email
The actual third-party tools should be confirmed after website development and listed here before publishing.
Data Security
SwiftOrbit Logistics takes reasonable steps to protect submitted information from unauthorized access, misuse, loss, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure. Customers should ensure that documents and information submitted are accurate and appropriate for the requested service.
Data Retention
We may retain inquiry details, quotation requests, shipment information, and related communication for as long as necessary to support business operations, respond to customers, manage service records, or meet applicable requirements.
When information is no longer needed, it may be securely deleted or archived.
Customer Rights
Customers may contact us to request:
- Access to information submitted
- Correction of inaccurate information
- Deletion of certain stored information
- Details about how their information is used
Some information may need to be retained for operational, legal, or record-keeping purposes.
Policy Updates
SwiftOrbit Logistics may update this Privacy Policy from time to time. Any updates will be published on this page with a revised “Last Updated” date.
Users are encouraged to review this page periodically.
Contact Details
For privacy-related questions, please contact us:
SwiftOrbit Logistics
Makka Al-Mukarama Road, Olow Tower Area, Mogadishu, Somalia
Phone: +252 770 116611 +252 619 304546
Email: [email protected]